Return & Refund Policy

At Nyraa Store, your satisfaction and safety are our top priorities. We follow strict quality control practices to ensure that you receive only the best authentic beauty products. However, due to the nature of skincare and hygiene products, we have specific guidelines for returns and refunds.

---

✅ Returns Eligibility

We accept returns or replacements only under the following conditions:

1. Wrong product delivered

2. Damaged or tampered product received

3. Product missing from your order

Returns will not be accepted for:

Opened or used products

Change of mind or dislike of fragrance/texture

Allergic reactions (We recommend a patch test before use)

---

📦 Return Process

To request a return or replacement:

1. Whatsapp us at: 9899025464

2. Subject line: Return Request – [Your Order ID]

3. Include:

Clear photos/videos of the product (showing damage or wrong item)

Unboxing video if possible

Order details (name, phone number, address)

⏰ Timeframe: Request must be submitted within 48 hours of product delivery.

---

💸 Refund Process

If your return is approved, you will receive:

Full refund to the original payment method, or

Store credit/coupon for future purchases (based on your preference)

🕒 Refunds are processed within 5–7 business days after receiving and approving the returned item.

---

🚫 Non-Returnable Items

Due to hygiene and safety concerns, the following products are non-returnable:

Opened skincare products (creams, serums, oils, etc.)

Personal care items (face masks, soaps, body wash once used)

Gift cards or promotional items

---

⚠️ Important Notes

We reserve the right to reject return requests that do not meet our policy.

We are not responsible for damages caused by improper use or storage.

---

For any questions, feel free to contact our support team: 📧 Email: adityaanand2503@gmail.com

📞 Customer Care: +91-9899025464

🕐 Support Hours: Mon–Sat, 10 AM – 6 PM